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Enhance your customer service with Microsoft Dynamics 365 Customer Engagement

Effortless customer service begins here. At Columbus, we understand that you want to connect with your customers on a personalised level and provide them with an experience that fills them with joy and satisfaction.


Get connected to your customers faster...

Microsoft Dynamics 365 Customer Engagement provides tools and resources for companies that want to deliver an excellent customer experience. The Customer Engagement solution, whether it be on-premises, in the cloud or in a hybrid environment, helps sales, service and marketing teams to focus on effective customer relationship management without being absorbed by routine tasks.

Here are some of the top benefits of a CRM solution:

  • Deliver exceptional customer service: Create customer loyalty while enabling your sales, service and marketing teams to be more productive.
  • Make customer engagement predictive: Gain the contextual intelligence to anticipate and respond proactively to your customers' needs.
  • Provide consistent, responsive service delivery: Empower customer-facing employees and field service teams to make every customer interaction count.
  • Plan and implement smart multi-channel marketing: Execute wide-reaching marketing campaigns and deliver unified messaging experiences.
  • Use social media strategically: Perform social media listening to see how people really feel about your business and connect with customers in their preferred social media environment.

Ready to learn more? Download the brochure below.

Discover the benefits of D365 Customer Engagement

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