"We have been consistently supported throughout the whole process and have had great project management and dedicated consultants who have become an extension of our team and we are excited to continue our journey with Columbus", added Director - Todd Rowe.
Greg Rowe saw an instant improvement in their resource challenges which in turn drove higher levels of efficiency in their customer service and increased customer satisfaction. The new system also contributed to a rise in recurring revenue, through the automation of previously manually created tasks e.g. reminder emails to customers each time a new water filter is required.
