How is Columbus helping Adventure Ready Brands overcome its challenges?
Adventure Ready Brands viewed Columbus as a knowledgeable technology partner and the go-to Subject Matter Expert on everything NAV. They saw Columbus as capable of explaining functionality at a detailed level. The company knew that the Columbus team would be able to help not only in multicurrency consolidation but also in fulfilling its requirement for add-on tasks and processes – an expectation supported by the Columbus team’s successful track record of delivering results. Ray Boyington, IT Manager at Adventure Ready Brands, explained how Columbus assisted in identifying and resolving a severe performance degradation issue with NAV’s SQL server caused by a call code extension installed by another vendor:
"I’d like to cite an incident when the Columbus team addressed an indexing issue which was dragging our performance to a crawl. The team promptly leveraged its core foundation knowledge to accurately pinpoint the problem and resolve the issue for us once and for all. This kind of knowledge-sharing is very empowering for a customer (in this case, for us at Adventure Ready Brands). It demonstrates how well Columbus understands its customer, its business, and the problems it faces. This is the foundation of a good partnership."
What is ColumbusCare helping Adventure Ready Brands achieve?
A hybrid value delivery model, ColumbusCare Application Management Services (AMS) offer reactive support services, proactive managed services and as-needed consultation services to Adventure Ready Brands to keep it ‘running at full steam.’
For instance, when NAV was having its severe performance issues, ColumbusCare helped identify and fix the root cause of the problem. While there is no doubt that the process was painful, the issue was addressed and normal operational performance was restored.
The Columbus team is also helping Adventure Ready Brands fully understand its own existing ERP solution’s functions. ColumbusCare is facilitating this process through comprehensive knowledge transfer and documentation that is prompt and continuous.
ColumbusCare is also helping optimize the company operations proactively with providing add-ons for NAV, regardless of whether the add-ons are exclusively from Columbus or another vendor.
How did ColumbusCare help Adventure Ready Brands overcome the challenges COVID-19 presented?
While speaking to us for this story, both Thetonia and Boyington voiced their appreciation for the stellar remote service Columbus has been extending during the pandemic. In Thetonia’s words, “Meetings, product demos – it’s been like we’re in the same room! We’ve got to the point of us working with the Columbus team as coworkers. The kind of coding support we’re receiving remotely is great!”
In 2021, Adventure Ready Brands is actively looking at expanding its business and is seeking ways to do so. Columbus, as the company’s managed services partner, is helping this initiative by extending personal attention and service continuity Adventure Ready Brands needs to keep its operations running efficiently while focusing on innovation.
One initiative Adventure Ready Brands is looking to do is paying vendors automatically through a NAV connection through the bank. Adventure Ready Brands’ leadership is confident that the Columbus team will be able to tackle this and any other future projects.