About Sunshine 811
Florida-based Sunshine 811 migrated from Microsoft Dynamics GP to Microsoft Dynamics 365 Business Central to leverage the power of the cloud and modern applications while supporting its mission to promote and facilitate excavation safety and underground facility damage prevention.
Nationwide there are millions of miles of critical underground infrastructure. The risk of hitting a buried communications, power, gas or other underground facility is high. But before a company or individual can begin digging whether a professional excavator on a job site or a homeowner installing lights in their backyard — a call to 811 is in order.
In Florida, having buried facilities located and marked before digging is mandatory and begins with a call to 811. Sunshine 811 answers that call. It is the communications hub that processes locate tickets by phone and online, routing an excavator’s critical information about planned digs to affected member companies. Those companies locate and mark their underground assets — providing a response to the excavator’s ticket through Sunshine’s system.
The “Underground Facility Damage Prevention and Safety Act,” Chapter 556, Florida Statutes, brought Sunshine 811 into existence in 1993. The system is free for excavators and is funded by Sunshine 811 members — those people or businesses that own or operate buried facilities in Florida. It is mandatory that all buried facility owners/operators become members of Sunshine 811.
The goal of the law is to help prevent construction damage to buried facilities that result in injuries, property or environmental damage, and service outages or interruptions by requiring the call to 811.
As a not-for-profit, Sunshine 811 is fully funded by its more than 1,000 members and follows a fiscally responsible budgeting and procurement process.
What were the challenges Sunshine 811 was facing?
Sunshine 811 was using the 2015 version of Microsoft Dynamics Great Plains (GP) when Julie Adamson, Accounting Manager-Controller, was tasked with updating the system to the latest version of GP. She decided to go a step further and research other potential solutions that might go beyond the functionality of Microsoft Dynamics GP.
Their current workflow lagged, and GP was glitchy. Employees couldn’t work remotely, and they experienced challenges with the billing process, which is arguably one of the most important backend tasks that this nonprofit has to do.