Understanding how you feel.
The Columbus2020 strategy ensures the best people, best processes and the right solutions to help our customers achieve higher productivity and greater value during the digital transformation of their business.
It's a big job and we want to give our customers the highest quality and value — and thereby achieve high customer satisfaction. Customer satisfaction is based not only on the big picture but all of the small details that encompass it. Ultimately, customer satisfaction is about providing such a great experience that you feel compelled to recommend us to others.
This is why we will ask you once a quarter, via email, to rate how likely you are to recommend Columbus to a friend or colleague on a scale of 0 to 10; we call this Columbus Pulse.
That is all — fast, effective and valuable. It gives you a simple way to provide candidate feedback on how we are doing. Your response also gives Columbus the opportunity to assess whether our initiatives, both internal and customer-facing, are leading to you receiving a better experience. But ultimately, we ask because we care about your opinion and our relationship.
Columbus Pulse is far from the only initiative that aims to ensure long-term customer relationships. But it is a vital initiative, which we take seriously and we hope all our customers will participate.
In Columbus, we are proud of the knowledge and insight we have in our clients' industries and their business. We work hard to develop solutions and offerings that help our clients transform and progress their business. The responses we receive will help guide the development of our strategic initiatives and help our team improve the solutions and services that we offer and how we deliver them.