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Case Study

Just Eat maximizes scalability and growth with Columbus and Microsoft Dynamics 365

“With Columbus we feel special. They’re not ‘just’ an implementation partner.”

Since its creation in 2001, Just Eat has grown from five developers in a basement in Denmark to a massively successful global operation. Today the online food order and delivery service operates in 12 markets across the globe, providing hungry customers with an easy and secure way to order and pay for food.

A Platform for Growth

With the fast food industry growing at around 1.7% a year in the UK, Just Eat’s growth goals highlighted a need for the most efficient, effective processes.
Mobile and digital technologies have had a considerable influence on the fast food industry's development, with technology at the heart of the Just Eat model. Using mobile, apps and now Alexa voice ordering, they bring together over 19 million customers with 75,400 restaurant partners internationally, 28,000 of these in the UK. That’s one restaurant for every 2,250 people in the UK and an average of one for every nine square miles, each equipped to deliver straight to your door.
To help achieve their mission to ‘create the world's greatest food community’; Just Eat identified a need to improve financial processes streamlining business critical systems and to provide a consistent experience for their restaurant partners. They selected Microsoft Dynamics 365 for Finance as the backbone technology to enable this achievement.
Just Eat chose Columbus UK as their implementation partner, confident that their deep industry insight, expert technical skills and strong partnership ethos would yield exceptional business results.

A True Transformation Partnership

Columbus was there from day one, supporting Just Eat through their digital transformation journey from mapping out the business change process, through to training, user acceptance testing and go live. With Columbus leading the way, the organization has successfully integrated Dynamics365 for Finance into their organization.

Moving forward Columbus will continue to support the roll out of a global solution, not as an ‘implementation partner’, but as an integral part of a team.

“With Columbus we feel special. They’re not ‘just’ an implementation partner.”

Just Eat has realized the following benefits from their implementation of Microsoft Dynamics 365 powered by Columbus:

  • 50% reduction in time to invoice over 71,000 of their restaurant partners
  • Streamlined financial processes to enable scalability and growth
  • Business critical custom integrations provides seamless process management and maximizes solution ROI
  • Consistent user experiences for restaurant partners who now get paid on the same day, from the same email address, in the right currency
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