Excellent customer experiences rely on getting the fundamentals of retail right. But that’s easier said than done as the challenges of retail can be overwhelming.
If you don’t manage to overcome them your customer experience will suffer and you will lose sales AND customer loyalty.
In this new report, put together by our retail experts at Columbus in partnership with Retail Gazette, we outline 6 key challenges that retailers face, provide practical step-by-step advice on how to solve them, and explain more about how technology can help.
These are the main areas that we will dive into:
- Fast Deliveries and Click & Collect
- Mastering the customer journey online
- The Physical Store and Merchandising
- Having a 360-degree view and knowledge about your customers
- Customer service and employees
- Making the most of after-sales
Download the report now.