Availability of critical solution components is ensured through Application Monitoring
The system is kept healthy through proactive Application Operation
The solution is kept evergreen through regular patching, hot fixing and security updates
Major issues quickly resolved through 24/7 stand by resource
Guaranteed uptime
Continuous operations to address customer concerns
Optimal use of in-house resources for customers
Agile set-up to ensure support for evolving business needs
Enterprise-class protection of customer data
- Secure facilities and ongoing patch and security updates
- Strong ISO 27000 operational standards
Single point of contact Service Desk for all application related incidents and requests
24/7/365 service hours to meet business requirements
SLA Management and reporting
ServiceNow based ITSM portal for professional communication and tracking of all cases.
Local language support in various countries
Quality of delivery on contractual promise ensured through a structured and proven governance model based on ITIL
Smooth interaction is secured by the designated Service Delivery Manager: the customer’s ambassador with Columbus
Continuous alignment of customer expectation and service performance happens in Strategic, Tactical, and Operational meetings (Partnership governance model)