<img src="https://mc.yandex.ru/watch/25277963" style="position:absolute; left:-9999px;" alt="">

Skärmavbild 2020-06-06 kl. 15.59.16

Solution Optimization
  • Adaptation to new business needs to be enabled through clearly defined change management process
  • Stability of production environment guaranteed through well-structured release planning and deployment
Solution Support
  • Single point of contact Service Desk for all application related incidents and requests
  • Continuous reduction in the number of incidents through incident pattern and root cause analysis (Problem management)
  • Always available with24/7/365 service hours in several languages
  • Rapid resolution of user issues through customer dedicated resolution teams
Solution Operations
  • Availability of critical solution components is ensured through Application Monitoring

  • The system is kept healthy through proactive Application Operation

  • The solution is kept evergreen through regular patching, hot fixing and security updates

  • Major issues quickly resolved through 24/7 stand by resource

  • Guaranteed uptime

Infrastructure Management
  • Continuous operations to address customer concerns

  • Optimal use of in-house resources for customers

  • Agile set-up to ensure support for evolving business needs

  • Enterprise-class protection of customer data

    - Secure facilities and ongoing patch and security updates
    - Strong ISO 27000 operational standards

  • A general overview of the health, weaknesses, and vulnerabilities in customer infrastructure
Service Desk
  • Single point of contact Service Desk for all application related incidents and requests

  • 24/7/365 service hours to meet business requirements

  • SLA Management and reporting

  • ServiceNow based ITSM portal for professional communication and tracking of all cases.

  • Local language support in various countries

Service Delivery Management & Governance
  • Quality of delivery on contractual promise ensured through a structured and proven governance model based on ITIL

  • Smooth interaction is secured by the designated Service Delivery Manager: the customer’s ambassador with Columbus

  • Continuous alignment of customer expectation and service performance happens in Strategic, Tactical, and Operational meetings (Partnership governance model)

With ColumbusCare you get
  • A long-term partnership around your Application Management
  • Operational services that can expand beyond Infor products
  • A dedicated Customer team with good knowledge of your solution, business and industry
  • A close connection with a business consultant to ensure continued development and improvements to the solution
  • Regular Service meetings with our well-proven governance model which includes a dedicated Service Delivery Manager

Mattias Goldkuhl

One of our experts at AMS

Do you want to know more?

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