Summary
UK-based furniture manufacturer Orangebox wanted to reduce the manual work required in gaining an end-to-end view of their customers' journeys. They were relying on multiple systems which meant disparate data, lack of integrations and employees spending more time searching for information than focusing on customer experience.
We implemented Microsoft Dynamics 365 for Field Service which helped to address challenges relating to:
- Transport operations.
- Delivery.
- Installation and services.
- Integration
Ultimately, this helped to boost productivity across the Orangebox teams and create a more intuitive experience for customers - increasing their satisfaction. When you download our case study, you can read about all of this in more depth.
